Privacy Policy

Resolve Credit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our credit repair services.

By using our website or services, you consent to the data practices described in this policy.

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Mailing address
• Credit report information (provided by you for service purposes)
• Login credentials for credit monitoring services (provided voluntarily for account access)

Automatically Collected Information

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or source

We use the information we collect to:

• Provide and deliver our credit repair services
• Communicate with you about your account and services
• Respond to your inquiries and support requests
• Send you updates about your credit repair progress
• Improve our website and services
• Comply with legal obligations and protect our rights

Use of Artificial Intelligence

We use artificial intelligence (AI) tools to read the credit reports you provide, identify negative items, and prepare your service proposal. We also use AI to organize contact lists in our customer records. When we do this, your credit report information and contact details are sent to our AI provider, Anthropic, which processes them on our behalf and does not use them to train its models.

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data, including:

• Encrypted data transmission (SSL/TLS)
• Secure storage of sensitive information
• Restricted access to personal data on a need-to-know basis
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business: website hosting and file storage (Vercel), database hosting (Neon), email delivery (Resend), and AI processing (Anthropic).
• Credit Bureaus & Creditors: As necessary to carry out credit repair services on your behalf, with your authorization.
• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, safety, or property.

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our website.

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise any of these rights, please contact us using the information provided below.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may also retain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing agreements.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone: 917-912-9974
• Email: resolvecreditny@gmail.com